Before I get into Six Sigma in this article, I want to take a minute to discuss what is a F6S profile. According to the Fair Isaac Corporation (FICO), a six sigma customer profile has four components: satisfaction, income, assets, and learning. If your customer profile does not contain these four components, you are missing out on what Six Sigma is all about. I will explain what Six Sigma is and how it applies to your business in a second F6S profile Jack Mason.
Before I get into Six Sigma in this article, I want to quickly explain what Six Sigma is. Six Sigma is a management strategy that is designed to increase the quality of the output of a process by eliminating defects, replacing faulty processes, and making sure that the process is run in a timely manner. Six Sigma was named after Dr. Richard Campbell, who founded the six sigma method of measurement. Dr. Campbell used statistical techniques to determine the optimum level of quality that could be achieved with a given process and created the six sigma discipline.
Now that we have that out of the way, we can look at how Six Sigma can benefit you and your business. Six Sigma started out as a way for the American defense department to reduce their budget by identifying and eliminating defects in their products. The methods that Six Sigma uses for this purpose focus on improving process operation, eliminating inefficiencies, and streamlining processes to improve productivity and save money. With these methods, you can see that they do require an improvement in customer service and satisfaction. In fact, customer satisfaction is ranked as one of the highest priorities for Six Sigma.
In order to be successful, a company must commit to using customer satisfaction as a key component of its Six Sigma implementation strategy. This means that the entire marketing, sales, and customer support departments must work together to ensure that the customer’s needs are being met, and that they are being addressed as soon as possible. In order to make sure that every aspect of the business is focused on improving customer satisfaction, you need a customer profile that focuses on the process areas that need improvement but also identifies areas that can be made stronger. This way, the Six Sigma program can be used to identify specific areas where improvement can be made and used to quantify them.
Once you have a good understanding of the customer profile that you will be working with, you will be able to see where there are weaknesses in the process, and identify ways to strengthen those areas while eliminating any weaknesses that could cause problems in other areas. As you implement the f6s profile into your company, you can then determine which Six Sigma projects should be undertaken in order to address those issues. By focusing on processes that are not actually meeting customer expectations, you will be able to guarantee that your company has a higher chance of being successful when it comes to improving customer satisfaction. You will also know what projects to focus on in order to create positive results.
This profile is really more of a framework than anything else. In order for you to make the most of Six Sigma, you need to know which areas need improvement, and how to measure them. Once you know where things are currently at, you can then turn to Six Sigma training in order to learn how to effectively target those areas. Jack Mason’s f6s profile will help you focus on the right areas so that you can get the highest results from your company’s Six Sigma implementation. If you implement it correctly, you will end up with a program that has a high level of satisfaction from its customers.